Voice

Cloud-Based Telephone Systems

Cloud-Based Telephone Systems

In today's dynamic business environment, flexibility and scalability are key. Cloud-based telephone systems allow for seamless communication, regardless of physical location. Empower your team to stay connected and productive from anywhere.

By offering several best-in-class platforms with different options for your budget and organizational requirements, along with our talented and creative engineering resources, we are able to deliver technology that incorporates leading products, features, and solutions, outstanding support, and, most importantly, value—a very critical element that is often overlooked by our competitors.

On-Prem Telephone Systems

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On-Premise Telephone Systems

For businesses that prefer to manage their communication infrastructure internally, Digicorp offers on-premises telephone systems that provide reliability and control. These systems involve physical phone installations, which can be wired or wireless, and rely on hardware with an internet connection.

Our solutions are customized to meet your organization's needs, providing features such as call routing, conferencing, and unified messaging. Our experienced team will collaborate with you to design, implement, and support a customized solution that meets your specific requirements, ensuring that your infrastructure remains up-to-date and optimized for performance.

By offering several best-in-class platforms with different options for your budget and functional requirements, along with talented and creative engineering resources, we are able to deliver technology that incorporates leading products, features, and solutions, outstanding support, and, most importantly, value—a very critical element that is often overlooked by our competitors.

Call Recording & Reporting

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Call Recording & Reporting

Call recording/monitoring and call accounting technology can provide valuable benefits for businesses across a wide spectrum of industries, including automobile dealerships, financial services, insurance, healthcare, manufacturing, and distribution.

Call accounting software is a cost-effective way to provide visibility into usage and calling patterns and trends, insight that can help dictate staffing needs, dial tone requirements, and even alert you to unexpected or fraudulent call activity.

Whether large or small, any business that regularly communicates with customers, clients, and partners via phone should proactively manage the risks inherent in these interactions and promote quality assurance using call recording.

Recording solutions, in conjunction with associated call accounting software, can provide key information required to successfully manage your business and effectively support your customers by providing visibility into every phone transaction as well as on-demand access to live-recorded phone calls.

Flexible management tools allow you to easily develop your own training and quality assurance solutions, with options for real-time staff coaching and personnel evaluations. Options for desktop screen-activity logging and customized reporting interfaces are easily deployed to enhance these powerful applications.

Services

Call recording
Live call monitoring
Screen recording
Reporting systems

Unified Communications

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Unified Communications

There is no right way to communicate—each business, and often each individual within an organization, has different needs and preferences for how they most effectively communicate with the outside world. Digicorp has the experience and proficiency to help navigate the often complex world of Unified Communications.

Our solutions allow your staff to effectively combine available mediums into a single powerful platform, combining phone calls, voice mail, fax, e-mail, chat, video, and presence.

The most important element in ensuring these tools are providing value for your organization is to tailor the solutions to your users.

For more basic users, simply integrating voice mail into e-mail may be of tremendous benefit. If your needs go beyond that, we can design more comprehensive desktop applications that allow users to centralize and manage all of their communications within a single desktop interface.

Regardless of your needs, Digicorp can work with you to explain options, pursue solutions, and implement the correct tools to allow your business to grow.

Services

Multi-Party Conference and Collaboration Solutions
Desktop Chat, Instant Messaging, Presence, Mobility Integration
Unified Messaging (Voicemail to Email)
Desktop Call Control and Screen Pop
Personal Call Routing Rules
ACD Call Center and Management Tools

Mobility Solutions

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Mobility Solutions

We all know that, with today’s “work anywhere, anytime” culture, staying connected is critical. Today’s mobile workforce requires more freedom to communicate whenever and wherever necessary, using simple, user-friendly tools. Digicorp has the expertise to help you determine which of the many available mobility applications best suits your users’ needs.

With options ranging from simple “bridging” of incoming calls between your desk phone and mobile device, to scalable, on-premise/LAN-based wireless solutions, to sophisticated options that link a user’s cell phone to the corporate phone system, there are solutions available for every need and every budget.

With mobility solutions, remote devices (wireless phones, softphones installed on computers, smartphone applications) can function as virtual devices independent of the phone system, allowing employees to carry their office with them and be available regardless of physical location. With single number reach, unified voice messaging, and enterprise dialing, your business is much better able to support your customers, promote employee productivity, and increase the value of your investment in your communications platform.

VoIP & IP Assessments

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VoIP & IP Assessments

At Digicorp, we understand that VoIP solutions can play an important role in your organization’s overall technology strategy. We also recognize the importance of stable, high-quality phone calls, which we do not believe have to be mutually exclusive—IF you follow some essential guidelines and best practices for deployment as you implement various aspects of VoIP.

As early adopters of VoIP technologies, we know that there is some confusing information in the market regarding how exactly to best leverage and deploy IP-based telephony strategies into your infrastructure without exceeding anticipated costs or damaging technical issues. With multiple options for IP-based platforms, end-points, and applications, we can assist with determining the best path for your organization.

Further, we can provide critical assessments to examine your network infrastructure BEFORE you install your new system, saving you from unnecessary and costly outages, dropped calls, or call-quality issues that can all negatively impact your bottom line. When properly deployed and supported, IP telephony can be a tremendous benefit to your users, as well as a huge asset to your organization.

Services:

Pre-VoIP network assessments
VoIP troubleshooting
SIP/IP devices
LAN/WAN architecture/network engineering

Implementation Services & Support

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Implementation Services & Support

“The best technology in the world is only as good as the company that supports it,” states a Digicorp client – we couldn’t agree more! For nearly 40 years, Digicorp has provided peace of mind to our customers with strong implementation and support services. We focus on doing the right thing for our clients, from a technical standpoint, as well as by acting as your partner, not just another vendor. The maximum value of your investment can only be achieved if technology is truly optimized to benefit your business. Digicorp can tailor solutions—and provide resolutions—to any voice technology challenge, and we look forward to showing you how!

Implementation Services
Implementing new voice technology can be daunting for any organization. Our professional and experienced technical staff will make the transition easy for you by providing top-notch support throughout the process. We provide pre-install review of programming, customized training for your end-users and administrators, professional installation, and detailed coordination for your project to ensure that the transition is rewarding and painless for you and your staff. On-going user and administrative training sessions are always available, as are customized user guides and cheat sheets to simplify the learning curve for your staff.

Service & Support
Whether you need a simple programming change, or have a mission-critical emergency, or something in between, our team of talented and experienced voice engineers and customer service agents are here to help. With 8×5 support center coverage, 24×7 emergency response, certified engineering personnel, robust in-house inventory, and, most importantly, a caring and attentive staff, you will find Digicorp’s service to be second to none. To achieve maximum protection on your investment, Digicorp offers cost-effective, annual maintenance plans that provide comprehensive support, access to critical spare hardware, and no-charge training refreshers for both your users and administrators. Whether you acquired your phone system from Digicorp, or are just seeking out new support partners, give us a call – we’re here to help!

Voice & Telephony

Telephone systems are critical for your organization's success.

Since 1976, Digicorp has been providing world-class telephone solutions for clients throughout Wisconsin and Northern Illinois.

Whether you need a multi-facility voice system, a cloud system, or a single location, we will work with you to find the best solution for your organization.