In our world of advanced technology, where people communicate in many ways, Digicorp still understands the importance of a phone call. Whether you are a small business or an established global company, you also understand the importance of a phone call. Now, more than ever, selecting the right solution to keep those calls flowing is crucial.
There are a lot of options for communications solutions in the market. We realize that a one-size-fits-all approach to tackling your telephony needs is probably about as effective as using a tin can and string for that important conference call. For almost 40 years, Digicorp has been a leader in designing, implementing, and supporting customized telephony solutions for our clients.
By offering a number of best-in-class platforms with different options for your budget and functional requirements, along with talented and creative engineering resources, we are able to deliver technology that incorporates leading products, features, and solutions, outstanding support, and, most importantly, value—a very critical element that is often overlooked by our competitors.
By taking the time to listen to your concerns and system requirements, we can develop a unique approach to address your needs in a cost-effective and create way.
- VoIP Phone Systems
- Cloud Systems
- Hybrid/Converged Phone Systems
- Software Based Platforms
- System Upgrades/Expansions/Moves
- Telephone Devices: SIP, IP, Digital, Analog, Conference Units
- Unified Communications/CTI Applications
- Carrier Services/Dial Tone
- ACD Call Center
- Conferencing and Collaboration
- Marketing on Hold
- Backup and Voice Failover Solutions
- Call Recording/Call Accounting
- Mobility Solutions
- Installation, Training, Support
There is no right way to communicate—each business, and often each individual within an organization, has different needs and preferences for how they most effectively communicate with the outside world. Digicorp has the experience and proficiency to help navigate the often complex world of Unified Communications.
Our solutions allow your staff to effectively combine available mediums into a single powerful platform, combining phone calls, voice mail, fax, e-mail, chat, video, and presence.
The most important element in ensuring these tools are providing value for your organization is to tailor the solutions to your users.
For more basic users, simply integrating voice mail into e-mail may be of tremendous benefit. If your needs go beyond that, we can design more comprehensive desktop applications which allow users to centralize and manage all of their communications within a single desktop interface.
Regardless of your needs, Digicorp can work with you to explain options, pursue solutions, and implement the correct tools to allow your business to grow.
- Multi-Party Conference and Collaboration Solutions
- Desktop Chat, Instant Messaging, Presence, Mobility Integration
- Unified Messaging (Voicemail to Email)
- Desktop Call Control and Screen Pop
- Personal Call Routing Rules
- ACD Call Center and Management Tools
Call recording/monitoring and call accounting technology can provide valuable benefits for businesses across a wide spectrum of industries, including automobile dealerships, financial services, insurance, healthcare, manufacturing, and distribution.
Call accounting software is a cost-effective way to provide visibility into usage and calling patterns and trends, insight that can help dictate staffing needs, dial tone requirements, and even alert you to unexpected or fraudulent call activity.
Whether large or small, any business that regularly communicates with customers, clients, and partners via phone should proactively manage the risks inherent in these interactions and promote quality assurance using call recording.
Recording solutions, in conjunction with associated call accounting software, can provide key information required to successfully manage your business and effectively support your customers by providing visibility into every phone transaction as well as on-demand access to live-recorded phone calls. Flexible management tools allow you to easily develop your own training and quality assurance solutions, with options for real-time staff coaching and personnel evaluations. Options for desktop screen-activity logging and customized reporting interfaces are easily deployed to enhance these powerful applications.
- Call Recording
- Live Call Monitoring
- Screen Recording
- Reporting Systems
We all know that, with today’s “work anywhere, anytime” culture, staying connected is critical. Today’s mobile workforce requires more freedom to communicate whenever and wherever necessary, using simple, user-friendly tools. Digicorp has the expertise to help you determine which of the many available mobility applications best suits your users’ needs. With options ranging from simple “bridging” of incoming calls between your desk phone and mobile device, to scalable, on-premise/LAN based wireless solutions, to sophisticated options which link a user’s cell phone to the corporate phone system, there are solutions available for every need and every budget.
With mobility solutions, remote devices (wireless phones, softphones installed on computers, smartphone applications) can function as virtual devices independent of the phone system, allowing employees to carry their office with them and be available regardless of physical location. With single number reach, unified voice messaging, and enterprise dialing, your business is much better able to support your customers, promote employee productivity, and increase the value of your investment in your communications platform.
VoIP & IP Network Assessments
At Digicorp, we understand that VoIP solutions can play an important role in your organizations’ overall technology strategy. We also recognize the importance of stable, high-quality phone calls, which we do not believe have to be mutually exclusive—IF you follow some essential guidelines and best practices for deployment as you implement various aspects of VoIP.
As early adopters of VoIP technologies, we know that there is some confusing information in the market regarding how exactly to best leverage and deploy IP-based telephony strategies into your infrastructure without exceeding anticipated costs or damaging technical issues. With multiple options for IP-based platforms, end-points, and applications, we can assist with determining the best path for your organization.
Further, we can provide critical assessments to examine your network infrastructure BEFORE you install your new system, saving you from unnecessary and costly outages, dropped calls, or call-quality issues that can all negatively impact your bottom line.
When properly deployed and supported, IP telephony can be a tremendous benefit to your users, as well as a huge asset to your organization.
- Pre-VoIP Network Assessments
- VoIP Troubleshooting
- SIP/IP Devices
- LAN/WAN Architecture/Network Engineering
Implementation Services & Support