If you are considering a new voice/phone solution for your organization, you need to be aware of a new Federal Regulation that is coming in 2021.

The Ray Baum’s Act is a new requirement for telephone systems (both physical, premise-based solutions plus cloud-based solutions) being installed on or after January 6, 2021 for fixed (i.e. wired, on prem) terminal devices and for non-fixed (i.e. mobile or remote) terminals on January 6, 2022.  This requirement is a new Federal regulation that requires 911 calls to include “dispatchable location” information when a phone dials 911.  “Dispatchable location” is defined as not only the street address of your location but includes additional information such as room number, floor number, and other similar types of information that would provide an adequate description of the location of the calling party to the 911 PSAP (“Public Safety Answering Point).  The idea behind the regulation is to provide first responders with the location of an emergency event prior to their arrival on site, thereby allowing faster responses to life-threatening situations.

This regulation will be required for new system installations but it can also be provided for installed systems with certain software and/or hardware upgrades, should you be interested in upgrading.  All new platforms offered by Digicorp are compatible with these requirements, however certain carrier services must be used in order to pass the dispatchable information between your location and the 911 PSAP.

Links to these regulations can be found below.  We encourage you to view the links or contact us for further assistance.  We are ready to assist you in navigating these regulations and ensuring you are in full compliance.

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