In the recent past, I had the opportunity to meet with an organization’s Executive Director and their Manager of IT. They were sharing their general frustration over supporting a VoIP system that had been installed just three years prior. Not only was this system a support nightmare, it was also an on-going financial burden. I came to learn that a paid consultant made the recommendation to go with this system even though it cost more than $300,000 when other well established system brands were priced at roughly 40% less than that in upfront investment cost. I believe that it is time to ask the question, is it in the best interest for your organization to spend 40% more upfront and substantially more after the fact to purchase this industry Behemoth’s phone solution?