Celebrating 40 Years in Business

On September 22nd, 2016, Digicorp will celebrate 40 years in business. We take great pride in this accomplishment. More than any other aspect of achieving 40 years in business, we appreciate our thousands of customers and the bond that we have formed with them through the years. Further, we are fortunate to have an outstanding circle of dedicated employees, suppliers and business partners. We are a technology company, but is these many human elements that make our work a fulfilling pursuit.

We’ve Come A Long Way

1976

In 1976, as our country was proudly celebrating our 200th anniversary to a disco beat while rooting for an underdog named Rocky Balboa, we were still years away from bringing technology to the masses.  We talked on rotary phones and marveled at our new electric typewriters. Maybe we had heard stories about two youngsters named Steve Jobs and Steve Wozniak who were forming a start-up company called Apple… but, it was an “analog world” to be sure. It was in 1976 that Digicorp, Inc. (then known as Barch Communications) began delivering two way radio solutions to organizations in the greater Milwaukee area. This began our journey down a path of working with dynamic and ever-changing technologies. Our objective – demystify, simplify and make cost effective the technical solutions that our valued customers need.

2015

Now 2015, we look back and wonder, how did we ever get by without the technology we use today? Today, Digicorp provides a comprehensive array of computer, telephony and video solutions to customers located throughout Wisconsin and Northern Illinois. The solutions we provide to our thousands of customers touch all parts of the globe, and all types of organizations.  Whether In health care, manufacturing, education, law, government, banking/insurance, distribution or any other industry – we are the trusted partner to design, build and support the infrastructures that make essential computer, voice and video communications happen.

Our Ethos

We have accomplished a lot in 40 years, but what really matters is what we do next, and HOW we do it.  Our goal is to always remember that high-tech means nothing without “high-touch”. We work in a complex industry, but in the end, we are in a people business. We will stay committed to the human element of technology in all aspects of our organizational pursuits.

We can’t wait to see what the next 40 years brings—thanks for being part of our journey.

Sincerely,

George Fahr | President/CEO | Digicorp, Inc.

Press Release – NCS

Date – October 8, 2015

Digicorp, Inc., a Wisconsin privately held corporation, headquartered in Brookfield, Wisconsin has acquired NCS, Inc. also headquartered in Brookfield, Wisconsin. Both firms specialize in the design, implementation and support of computer systems and business telephone systems.

Digicorp President George Fahr stated. “We are thrilled to have NCS and, specifically, owner Tom Phelps, join our organization. Our companies focus on the same technical solution areas. Further, we have two common business philosophies. First, we want to be a cost effective partner for our customers. Second, we want to provide support with a sense of urgency. Our customers need to do more with fewer resources – our job is to help them achieve this objective.”

HP Defective Media Retention (DMR)

A Requirement for Those Impacted by Compliance Issues

If you dig into HIPAA, Sarbanes-Oxley and the Gramm Leach Bliley Act, you will find you are responsible for controlling your sensitive data. Failure to do so can lead to fines and legal costs. But, what happens if you have a computer hard drive failure? In most cases, the hardware warranty requires that you return the drive to the manufacturer. If you keep the drive, as is required by a majority of the regulations, you will be charged for a replacement part.

This is a losing proposition for your organization. There is a solution – HP DMR.

With a HP DMR maintenance plan you are allowed to keep the failed drive. Thereby, allowing you to save or destroy the failed drive in accordance with your organization’s security policy. If you have questions about your sensitive data and how best to manage it, please call Digicorp (262) 402-6150. We will help you purchase the right solutions for your needs.

For more information read this article from HP, “Keep sensitive data safe.

The Role of Using a Network Sequencer in Managing Your Networks Uptime and Performance

In 2015, it is necessary for an organization running a converged network (voice, data and video on a common network) or an organization adopting the cloud for application services to implement a full time network sequencer. The reason is simple – networks have become so complex that without the proper management tools the problems that you will experience will far outweigh the cost of these tools. And here is a dirty little secret – moving to the cloud does not alleviate this challenge. Moving your applications to the cloud exacerbates the challenge that is network reliability and uptime.

How Did We Get Here?

In the bygone era that is the pre-Internet world – data, voice and video networks were dedicated to a single application and they ran on proprietary hardware, software and protocols. In the past 20 years, we have broken these shackles. Today, most organizations run their computer, voice and video applications over a common local area network topology and in many cases over a common high order (WAN, public switched and Internet) topology. This is scary but true – more and more, organizations are running all of their critical applications over unmanaged Internet connections. Carriers, physical cabling, applications, server hardware, operating systems, routers, switches, viruses, malware, etc. – can you name the root cause of your network problem?

What to Do?

Given the importance of our computers and applications, telephone systems and video systems; it is time to implement cost effective, 7×24 observation of our network ecosystem. In the past five years, Digicorp has been using network sequencers to evaluate and adjust networks prior to the deployment of a critical new application. Given the many elements that can breakdown on a network, we advocate the full time deployment of sequencer technology for any organization that truly relies on their systems. The cost of sequencers is nominal but the granularity of their reporting is much better than the typical simple network management protocol (SNMP) monitoring software. In terms of dealing with intermittent yet systemic network challenges, when a sequencer is used it takes less than 25% of the time to recognize the root cause of the problem versus the alternatives that exist in the marketplace.

If you have a concern about the time, effort and cost of supporting your network, please contact Digicorp’s Director of Sales – Michael Diemer. He can be reached at 262-402-6150 or email him at mdiemer@digicorp-inc.com.

HIPAA and Encryption

A Digicorp Perspective

 Like it or not, if you handle Protected Health Information (PHI), your burden continues to increase. 

In an article from SC Magazine, Sang Lee summarizes the HIPAA encryption concern as follows:

  1. “As long as PHI is not encrypted, it is unsecured.” He basis this statement on Health and Human Services published guidelines. We have known about the HHS position for years. But, it is the combination of time and scrutiny that has changed our perspective on assigning a risk premium to this issue. Dating back to the release of the original guidelines, it was understood that PHI data in motion required encryption. But data at rest was largely ignored. The bottom line is simply that unencrypted data at rest is considered “unsecured.” And this is a risk which is amplified because of item 2.
  2. HITECH’s Breach Notification, a component of the updated HIPAA laws, puts onerous notification burdens on any HIPAA covered entity that encounters a data breach. Here’s the problem – notification proceedings can cost hundreds of thousands of dollars to millions of dollars when considering the legal and notification costs. Unencrypted data – in motion, on a SAN/server or on a back-up system is at risk of a breach.

In our opinion, it simply isn’t good enough to encrypt and secure data in transit. HIPAA exposed entities should take the precautionary steps of encrypting server and back-up data. With today’s technology, we can achieve this objective with proper system selection and implementation. Further, although encrypting PHI increases the costs of back-up and storage, it is a relatively small and incremental cost increase versus the cost of non-encrypted server and back-up PHI data.

If you are concerned about your data’s security, speak with Michael Diemer at Digicorp. (1-262-402-6150) He can work with Digicorp engineers to assess your risks and then build cost effective solutions to minimize your exposures.