Category Archives: News

Digicorp and SDWAN: Reinventing how VoIP is supported over the WAN

Digicorp, Inc. announces partnership with CPI CommunicationsCPI Telecom for SDWAN Network Solutions

Milwaukee, WI: Digicorp, Inc. has formally announced their partnership with Des Moines, IA based CPI Telecom to provide SDWAN network solutions for their client base.

A natural addition to Digicorp’s wide portfolio of VoIP and Network engineering solutions, SDWAN is an intelligent networking system that utilizes internet bandwidth to prioritize traffic, bond and use multiple pathways, as well as buffer and re-transmit critical real time traffic, building in resiliency and loss/jitter/latency correction to ensure far higher quality with far less down time. It’s a cost effective,
flexible, and easy-to-maintain network solution, particularly well suited to the many challenges of supporting high-quality VoIP.

By allowing multiple connections to be truly bonded and have complete application visibility and control, clients are able to manage and control real-time applications like critical voice traffic which can be a challenge to support for both premise and hosted services. “Digicorp is pleased to be positioned at the forefront of this technology. We’re excited about the opportunities this partnership will bring to our valued customers, particularly for our multi-site VoIP clients”, states George Fahr, President of Digicorp.

“The time for organizations to evaluate this technology is now,” adds Jeff Drummond, CIO/CTO at CPI Telecom, “and Digicorp has the right resources to assist clients with this transition. We’re thrilled about this partnership—our customized solution brought to the market with Digicorp’s expertise is a win for all involved”.

Digicorp provides a broad array of systems integration, engineering and support services which include: VoIP and Unified Communications solutions, data center server and SAN, IT back-up and recovery, LAN/WAN, network and device security, Telco/ISP services and DR/Business Continuity consulting.  Digicorp supports thousands of clients throughout Wisconsin and the Midwest, and has been headquartered in the Milwaukee, Wisconsin area for more than 40 years.

Des Moines, Iowa based CPI Telecom is a full-service provider of professional network and telecom services, and supports Partners throughout the US with the installation and management of enterprise network communication systems. CPI provides 24/7 available remote assistance, and more than 14,000 affiliated technicians across the U.S. to quickly and conveniently support their client/partner business communications needs.
Digicorp, Inc.
CPI Telecom
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Contingency Planning Solutions Joins Digicorp

We are excited to announce that on January 1st, 2017, Digicorp, Inc. and Contingency Planning Solutions became one company. The newly formed entity will employ 50 and support our thousands of customers from offices in Brookfield and Appleton, Wisconsin. Digicorp feels very fortunate to have acquired such a fine organization. Les Spindler, the founder and President of CPSI, will continue to serve as the President of CPSI. All of his outstanding team members will also be joining Digicorp.

CPSI is a true leader in the area of business continuity and disaster recovery planning. They are also the largest system integrator of Unitrends back-up and recovery systems in the US. Digicorp provides a broader array of systems integration, engineering and support services which include data center server and SAN, IT back-up and recovery, LAN/WAN, network and device security, business telephone/IP telephony/carrier services and IT help desk. Additionally, Digicorp is one of the largest Unitrends system integrators in the state of Wisconsin.

Our new entity will bring more value to our customers and the market in general. Our goal is to be the finest IT and telecommunications provider in our targeted geographic markets. We feel that the combination of our two teams will position us to achieve this objective.

Worker Productivity and Internet Speed

Sometimes Google Searches Don’t Give You the Answers that You Want!

During a meeting in which we were discussing new topics for our web page, one of our very experienced sales professionals suggested that we do a write-up on the positive impact that fast Internet has on an organization’s productivity. “Great idea.” We all said. We collectively figured that some independent think tank/University must have researched this topic and concluded that every man, woman and child needs gigabit throughput. Sadly, our search found that most of the “research” was done by Internet Service Providers and their outcomes were anecdotal. But does a lack of research invalidate the premise that speed matters when it comes to the Internet? We don’t think so, but we lack the budget to analytically prove that organizations benefit from faster Internet. So lacking in research data, we have chosen to discuss this topic from the perspective of how we all use the Internet. We’ll let the reader draw their own conclusion.

The Cloud – A painful shift unless you have big bandwidth.

If you have decided to move an application from your premise to the cloud, you should understand that the path that the data travels (from server to user device) will run much, much slower with the cloud. The simple fact is that most premise based local area networks move data at multithreaded gigabit speeds. When you move that application to the cloud you will be sharing a single backbone amongst all of your users at speeds in the 1.5 to 20 megabit per second realm. This translates into a network slowdown at a factor of 50 to 666 times. This does not invalidate the cloud. Depending upon your situation, a cloud based application will be the right choice. Just know that your Internet connection’s speed will matter and that your users will let you know when it runs slow.

VPN

The virtual private network is a truly remarkable change in network transport topology. It provides remote users secure connections to needed computer applications. It provides a cost effective alternative to the more expensive MPLS and dedicated leased WAN technology for connecting facilities. But in case no one told you, these VPNs run across your internet connection as well. And the users’ satisfaction with the VPN that connects them to their application will be greatly impacted by the speed of your Internet connection.

Telephony and Video – The wild west of network applications

The two most difficult applications to optimize over an Internet connection are telephony and real time video. Simply put, everyone wants to run them over their Internet connections. Unfortunately, by their nature, these applications are ill suited to run on an inadequate Internet connection. There are multiple technical reasons for the challenge with these applications but the simple answer is that if you want to route telephone calls and video conferences over the Internet you need a fast Internet connection.

Summary – Speed Matters

Here is a simple analogy. A rutted single lane road in the country may be adequate for a farmer to move bales of hay. But, when the county fair hosts a popular music figure – and the main road to the fairgrounds is this same road – well, good luck. Now consider building a regional airport or a business enterprise at the end of that road. Welcome to 2016. It might be time to upgrade that highway.

How can Digicorp help?

Since 1976, we have built the IT, telephony and video infrastructures on which thousands of customers rely. Our carrier services division will help you find a provider who will meet your needs for speed and reliability. And, because of a rapid expansion of competitive fiber offerings, we have seen the cost of better, faster service drop rapidly. In just the past 18 months, 10 Mb fiber solutions now are costing the same as what we had been paying for 1.5 Mb copper solutions.

For more information, please call or email Michael Diemer. (262-402-6150 or mdiemer@digicorp-inc.com)

CryptoLocker 2016

To start, CryptoLocker is a ransomware Trojan that encrypts a computers drive. Once the drive is encrypted, the data files resident on the system are no longer accessible to the rightful owner of the data. The criminals behind this Trojan then demand an extortion payment to the decrypt the data. An infected system has one of two choices at this point – pay the extortionist or recover data from the most recent backup.
What is making CryptoLocker a real problem lately?
The CryptoLocker ransomware Trojan has been creating serious problems for some time but recently the criminals behind the enterprise have changed their approach. The recently documented attacks are a blend of social engineering combined with traditional malware/virus code. The original infestations largely occurred by way of email attachments or web page exploits.
The most current cases include two elements. The criminal calls an unsuspecting employee or person and tells them that a reputable organization (a bank, accounting firm, etc.) will be sending them an email. This builds trust with the target of the crime. The criminal then sends an email with a word document that is unreadable. It instructs the recipient to click on a macro if the document is unreadable. This macro initiates a web call and downloads the malware. At this point, the infection has begun. Unfortunately, since the executable is generated from what appears a trusted source the standard antivirus software, antimalware software and firewall installations treat the traffic a legitimate.
What can be done?

  1. Be aware. Notify employees of the potential risks. The best mitigation for socially engineered attacks is employee behavioral training.
  2. At your unified threat gateway (ex. Fortigate) enable deep SSL inspection and enable data leakage prevention (DLP) to block outbound executable calls. Please note, this process should stop all incoming executables. But, it may require more IT intervention because in protecting against unwanted intrusions it will block some needed functions.
  3. There is hope that Microsoft will offer an update to Office that will block macros from initiating executable content.

If you have questions about CryptoBlocker or any IT related issue please speak with your Digicorp engineer or account manager.

Celebrating 40 Years in Business

On September 22nd, 2016, Digicorp will celebrate 40 years in business. We take great pride in this accomplishment. More than any other aspect of achieving 40 years in business, we appreciate our thousands of customers and the bond that we have formed with them through the years. Further, we are fortunate to have an outstanding circle of dedicated employees, suppliers and business partners. We are a technology company, but is these many human elements that make our work a fulfilling pursuit.

We’ve Come A Long Way

1976

In 1976, as our country was proudly celebrating our 200th anniversary to a disco beat while rooting for an underdog named Rocky Balboa, we were still years away from bringing technology to the masses.  We talked on rotary phones and marveled at our new electric typewriters. Maybe we had heard stories about two youngsters named Steve Jobs and Steve Wozniak who were forming a start-up company called Apple… but, it was an “analog world” to be sure. It was in 1976 that Digicorp, Inc. (then known as Barch Communications) began delivering two way radio solutions to organizations in the greater Milwaukee area. This began our journey down a path of working with dynamic and ever-changing technologies. Our objective – demystify, simplify and make cost effective the technical solutions that our valued customers need.

2015

Now 2015, we look back and wonder, how did we ever get by without the technology we use today? Today, Digicorp provides a comprehensive array of computer, telephony and video solutions to customers located throughout Wisconsin and Northern Illinois. The solutions we provide to our thousands of customers touch all parts of the globe, and all types of organizations.  Whether In health care, manufacturing, education, law, government, banking/insurance, distribution or any other industry – we are the trusted partner to design, build and support the infrastructures that make essential computer, voice and video communications happen.

Our Ethos

We have accomplished a lot in 40 years, but what really matters is what we do next, and HOW we do it.  Our goal is to always remember that high-tech means nothing without “high-touch”. We work in a complex industry, but in the end, we are in a people business. We will stay committed to the human element of technology in all aspects of our organizational pursuits.

We can’t wait to see what the next 40 years brings—thanks for being part of our journey.

Sincerely,

George Fahr | President/CEO | Digicorp, Inc.